Returns Policy

Polished Ponies Ltd: - Returns Policy:

Goods may be returned within 14 days of receipt, they must be in an unused condition (unless faulty) and in original packaging. The customer is responsible for any return postage costs, items must be posted using a signed for service and the receipt retained as proof of sending.

Goods must be carefully inspected upon delivery and any damage or faults reported within 48 hours of receipt. no return will be accepted for faults or damage after 48 hours have elapsed.

Upon return If the item is found to be faulty following inspection postage costs will be refunded. Refund of postage costs is at the discretion of the management. 

Customers must request a refund before returning the goods, we can be notified via email:  Refunds will not be processed if we have not been advised of the intention to return the item.

Refunds can take up to 10 days to process and will be paid into the account used to make the original purchase only.

For customers who order items which require delivery outside the UK, please be aware you may be liable for customs charges,  Polished Ponies Ltd, will not be held responsible for any customs charged in any circumstances.  If you return an item for a refund from a country outside the UK, only the value of the item will be refunded, return postage costs and any customs charges incurred will be deducted from the value of the ordered item. This does not affect your statutory rights.

By using our website you are agreeing to the above policy


Return Address:  33 Donridge, Donwell, Washington, Tyne & Wear NE37 1EW